Delivery & Returns
11 November 2026
Shipping & Delivery
Gulf orders ship from Dubai and Europe orders ship from Norway. Every order is prepared by hand and arrives in our signature Jamder packaging with a personal thank-you card.
| Europe (EUR) | EUR 25 | 5 to 10 working days |
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| Middle East (USD) | USD 20 | 3 to 7 working days |
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| Norway (NOK) | NOK 95 | 2 to 4 working days |
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| Saudi Arabia (SAR) | SAR 50 | 3 to 6 working days |
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| United Arab Emirates (AED) | AED 25 | 1 to 3 working days |
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| United Kingdom (GBP) | GBP 25 | 5 to 10 working days |
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Delivery times start from dispatch. Orders are usually dispatched within 1 to 2 working days of payment. Times are estimates; carrier delays, customs checks and public holidays can add time.
Tracking
We send tracking details by email or WhatsApp once your order is dispatched.
Customs, duties and taxes
- Saudi Arabia, Qatar, Kuwait, Bahrain and Oman: orders ship from the UAE. Your country may charge import duties, VAT or handling fees on delivery. These are paid by you.
- EU, UK and the rest of Europe: orders ship from Norway, which is outside the EU. Import VAT, duties or carrier handling fees may be charged on delivery. These are paid by you, and we cannot refund them if you refuse delivery.
- Norway and UAE: no import charges apply.
Address and delivery problems
Please check your address carefully. If a parcel is returned to us because the address was wrong or it was not collected, we will contact you to re-send it at your cost or refund the price of the pieces, less the delivery fee.
If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos of any damage. We will look into it with the carrier and, once the issue is confirmed, arrange a replacement or a full refund.
Where we deliver
From Dubai we deliver to the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. From Norway we deliver within Norway, to every EU country, to the United Kingdom, and to the rest of Europe, including Switzerland and Iceland. If your country is not listed, message us on WhatsApp.
Returns, Exchanges & Refunds
You can return pieces within 7 days of delivery in the Gulf, or 14 days in Norway, Europe and the UK for a refund. We offer refunds rather than exchanges: to change size, return the piece and place a new order. Faulty or incorrect pieces are covered separately in section 2.9 of the Terms, and we pay the return shipping for those. To cancel an order before it is dispatched, message us on WhatsApp: we refund everything you paid, including delivery, and no return is needed.
4.1 Gulf: UAE, Saudi Arabia and the Middle East
1. Contact us on WhatsApp or at contact@jamdercouture.com within 7 days of delivery, with your order number.
2. Pieces must be unworn, unwashed and unaltered, with all original tags attached, in their original Jamder packaging.
3. We'll send you the return address on WhatsApp or by email once you contact us. Return shipping is paid by you; please use a tracked service. Returns from outside the UAE must be marked as returned goods so no import charges are applied.
4. Once we receive and check the return, we refund the price of the pieces to your original payment method within 14 days. The original delivery fee is not refunded unless the piece was faulty or incorrect.
Pieces returned worn, washed, altered, or without tags cannot be refunded and will be sent back to you at your cost.
4.2 Europe: Norway, the EU and the UK (your right to cancel)
You have the legal right to cancel your purchase within 14 days of the day you receive your order, without giving a reason.
1. Tell us within 14 days of delivery. Message us on WhatsApp, email contact@jamdercouture.com, or send the Cancellation Form in section 5. Any clear statement that you want to cancel is enough.
2. Send the pieces back within 14 days of telling us. We will give you the return address in Norway on WhatsApp or by email. Return shipping is paid by you; please use a tracked service.
3. Your refund: we refund the price of the pieces and the original standard delivery fee within 14 days of receiving your cancellation. We may wait until we have received the pieces back, or proof that you have sent them. We refund using the same method you paid with, unless you agree otherwise, at no extra cost to you.
Trying on: you may try a piece on as you would in a shop, to check size and fit. Please keep all tags attached and do not wear it out, wash it or alter it. If a piece comes back with its value reduced because it was handled beyond that (worn, marked, perfumed, tags removed or damaged), we may deduct an amount that reflects the loss in value.
Import charges: if you paid import VAT or duties on an EU or UK delivery, these are charged by your country's customs, not by us. You may be able to reclaim them from the carrier or customs.
4.3 Refunds for orders we cancel
If we cancel an order (see section 2.10 of the Terms), we refund everything you paid, including delivery, within 14 days.
