Terms & Conditions
11 November 2026
Terms & Conditions of Sale
These terms apply to every purchase from jamdercouture.com. By placing an order or reservation you agree to them.
Gulf: UAE, Saudi Arabia and the Middle East
Gulf covers UAE, Saudi Arabia and the rest of the Middle East. All Gulf orders ship from Dubai and are paid by card through Stripe.
Europe: Norway, the EU and the UK
Europe covers Norway, the EU and the UK. Orders are confirmed and paid privately on WhatsApp; no card payments are taken on the site.
2.1 Who you are buying from
- Gulf (UAE, Saudi Arabia, Middle East): your contract is with Zyron FZE LLC, trading as Jamder Couture. Full details are in the Legal Notice.
- Europe (Norway, EU, UK): your contract is with Jamder Couture Europe, based in Norway.
Your region is set by your delivery country, not the country you browse from. These terms are for personal purchases by consumers, not for resale.
2.2 Our pieces
Each design is handpicked and carefully selected, often only one or two pieces per size. We describe and photograph every piece as accurately as we can. Colours can look slightly different on different screens, and small variations in finish are part of the fabric, not a fault.
2.3 Sizes and size requests
Only sizes currently in stock can be ordered. If your size is not available, you can send a size request. A size request is not an order, no payment is taken, and we cannot guarantee we will be able to source the size. If we can, we will contact you on WhatsApp with the price and timing, and you decide whether to order. A piece sourced for you this way is sold on these same terms, with the same returns rights.
2.4 Prices
Prices are shown in the currency of your selected region and are the total price for the piece. Delivery is added at checkout and shown before you confirm.
- Gulf: for deliveries outside the UAE, local import duties or taxes may apply.
- Europe: no VAT is added by us. Orders to the EU and UK ship from Norway, which is outside the EU. Import VAT, duties or carrier handling fees may be charged on delivery and are paid by the customer.
If a piece is shown at a clearly wrong price because of an error, we will tell you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
2.5 How your order is made
Gulf: you place your order at checkout. Your order is accepted, and the contract is made, when payment succeeds and we send your order confirmation email. If your order is completed with our team on WhatsApp instead, the contract is made when you accept our confirmation and your payment is received.
Europe: you reserve your pieces on the website and continue on WhatsApp. Your selection is reserved for up to 6 hours while we confirm your order and payment on WhatsApp, after which it is released. The contract is made when you accept our confirmation on WhatsApp.
Ordering directly on WhatsApp (any region): you can also order simply by messaging us on WhatsApp, without using the website bag. These terms apply in exactly the same way. Before you pay, we send you a written confirmation of the piece, size, total price, delivery fee and delivery time, with a link to these terms. The contract is made when you accept that confirmation and your payment is received.
2.6 Payment
Gulf: pay by card, Apple Pay or Google Pay. Payments are processed securely by Stripe. We never see or store your full card details. For orders completed on WhatsApp, our team will send you a secure way to pay. We will never ask you to type card details into a chat.
Europe: payment details are sent to you privately on WhatsApp after your order is confirmed. We accept bank transfer and Vipps. We dispatch once payment has been received. We will never ask for card details on WhatsApp.
2.7 Delivery
Delivery times and fees for each region are in the Shipping & Delivery Policy. Responsibility for the piece passes to you when it is delivered to you or to a person you nominate.
2.8 Returns and cancellations
You can return pieces within 7 days of delivery in the Gulf and within 14 days in Norway, Europe and the UK, under our Returns Policy. Your statutory cancellation rights remain unchanged, and you can use the Cancellation Form.
2.9 Faulty or incorrect pieces
If a piece arrives damaged, faulty or not as described, contact us on WhatsApp or by email with your order number and photos. Please tell us within 7 days of delivery if you can. We will arrange a replacement, repair or full refund, and we pay the return shipping.
In Norway, the EU and the UK, you also keep your full legal rights for faulty goods, which last at least 2 years from delivery. Nothing in these terms limits those rights.
2.10 If we need to cancel
We may cancel an order if a piece turns out to be unavailable, if a price error has been made, or if we suspect fraud. If we cancel, we refund everything you paid in full.
2.11 Alterations and care
We do not offer alterations. Pieces that have been altered, washed or worn cannot be returned unless they are faulty. Care instructions are on each product page and the garment label; most pieces are dry clean only.
2.12 Our responsibility to you
We are responsible for losses you suffer that are a foreseeable result of us breaking these terms. We are not responsible for losses that are not foreseeable, or for business losses. Nothing in these terms limits liability that cannot be limited by law.
2.13 Questions and complaints
Please contact us first on WhatsApp or at contact@jamdercouture.com and we will try to resolve any problem quickly and fairly.
This does not affect your statutory rights as a consumer.
2.14 Governing law
Gulf: these terms are governed by the laws of the United Arab Emirates.
Europe: these terms are governed by Norwegian law, without limiting the mandatory consumer protections in your country of residence.
2.15 Changes
We may update these terms from time to time. The terms on the website when you place your order are the ones that apply to it.
Website Terms of Use
These terms cover your use of jamdercouture.com. Purchases are covered by the Terms & Conditions of Sale above.
- Our content: the Jamder Couture name and logo, product photos, videos, descriptions and website design belong to Jamder Couture. You may share links and screenshots for personal, non-commercial use. You may not copy, sell or reuse our photos or text without written permission.
- Fair use: do not misuse the website: no attempts to hack it, overload it, scrape it with automated tools, or place false orders or size requests.
- Accuracy: we work to keep stock, prices and descriptions correct, but errors can happen. We may correct them at any time; section 2.4 of the Terms explains what happens if this affects your order.
- Links: links to Instagram, WhatsApp and other sites are for convenience. We are not responsible for their content or their privacy practices.
- Availability: we aim to keep the website available at all times but may pause it for maintenance or updates.
